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Frequently Asked Questions
Answers to the questions we hear most often. If you don't find what you're looking for, write to hola@doshermanos.mx — a real person responds within one business day.
What leather do you use?
Full grain vegetable-tanned leather, hand-selected hide by hide. Only the top layer of the skin, with the natural grain intact — the kind of leather that develops a noble patina over decades instead of cracking or peeling.
Where are your pieces made?
Designed in New York, crafted in our own workshop in Guadalajara, Mexico. The same hand that starts a piece is the one that finishes it. No outsourcing.
What is DOHE Connect?
Our proprietary authentication system. Every piece carries a unique, permanent ID that lets you verify origin, meet the maker, and activate your lifetime digital guarantee. No app required — any modern smartphone works.
How does the 100-year guarantee work?
If the leather, stitching, or hardware fails under normal use, we repair it. If a piece is irreparable, we replace it with an equivalent from the current collection. The guarantee is transferable — it follows the object, not the buyer. Full terms on the Guarantee page.
How long does shipping take?
Stock pieces ship within 2 business days. Delivery is 3–5 business days within Mexico, 5–10 business days to the United States, and 7–14 business days internationally. Made-to-order pieces require 3–4 weeks of production before shipping.
What is your return policy?
Unused stock pieces can be returned within 14 days of delivery for a full refund. Made-to-order pieces are non-refundable once production begins. We cover return shipping for defects.
How should I care for my leather?
Keep it dry, away from direct sunlight, and condition it once or twice a year with a neutral leather balm. The patina that develops with use is part of the design — don't try to remove it. Minor scratches usually buff out with a soft cloth.
Will the color change over time?
Yes — and it should. Full grain leather darkens and deepens with use and exposure to light. Honey becomes amber, ocher becomes bronze, charcoal becomes obsidian. Two pieces from the same batch will look different after a year of different lives. That is the point.
Do you offer custom orders or personalization?
We offer hot-stamped initials on most pieces (up to 4 characters). For larger custom requests, write to taller@doshermanos.mx and we'll see what's possible.
Do you offer wholesale or corporate gifting?
Yes, for selected retailers and corporate clients. Write to ventas@doshermanos.mx with a brief description of your project.
How do I contact a real person?
hola@doshermanos.mx for general inquiries, taller@doshermanos.mx for the workshop, garantia@doshermanos.mx for warranty claims. We respond within one business day.
Last updated: January 2025